Find your care

Prevea Virtual Care is an online visit with a health care provider for many common conditions. You can access Prevea Virtual Care from any web-enabled device (smartphone, tablet, laptop or desktop).  

This visit is asynchronous, which means that you will complete an online questionnaire, which take about 5-15 minutes to complete. Your answers are submitted to a Prevea provider for review. A provider reviews your responses and creates a treatment plan, which may include a prescription if necessary. You will be notified when the results are available, usually within 1 hour during office hours. If you cannot be treated online, you will not be charged for the visit.

Prevea offers video visits with select medical providers. To learn more about scheduled video visit appointments, please contact your health care provider’s office.

You can be diagnosed and treated for a variety of common conditions through Prevea Virtual Care.

• Eye and mouth problems
  • Canker sore. Open sores inside the mouth that are often painful.
  • Cold sore or fever blister. Sores around the mouth with some burning and tingling before sores appear.
  • Cracks on the corner of the lips. Dry, red or cracked skin in one or both corners of the mouth.
  • Impetigo. Red sores on the face that mainly affects infants and children.
  • Pink eye (conjunctivitis). Redness, irritation or drainage of the eyes.
  • Preventing cold sores. Medication to prevent cols sore for people with previous diagnosis.
  • Stye (bump or bumps on the eyelid). A painful bump on the inside or outside edge of the eyelid.
• Injuries and pain
  • Low back pain. Pain in the lower back areas that started within the past 12 weeks.
• Insect bites
  • Insect bites. Evaluation and treatment of insect bites.
  • Tick bite. Treat or prevent Lyme disease (a disease that can cause a bulls-eye shaped rash, fever, aches and fatigue in the days or weeks following a tick bite) and evaluate other tick bites.
• Respiratory infections and allergies
  • COVID-19 (coronavirus) visit. Evaluation of COVID-19
  • Cold, sinus infection or influenza (flu). Stuffy or runny nose, cough, sore throat, headache, fever, muscle aches.
  • Seasonal allergies. Stuffy or runny nose, sneezing, eye redness or itchiness of the eyes, ears, nose or throat caused by allergies.
• Skin and nail problems
  • Athlete’s foot. Burning rash with cracked skin, blisters or crusts on feet.
  • Burns (minor). Painful redness or blisters after sun exposure or contact with something hot.
  • Diaper rash. Red rash on the skin in the diaper area.
  • Eczema. Itchy rash of the skin with a red, scaly or crusty appearance not caused by direct contact with an irritant.
  • Jock itch. Red, itchy, ring-shaped or circular rash on or near the genitals.
  • Nail condition. Pain, redness and swelling around the nail or cuticle.
  • Ringworm (fungal skin infection). Red, itchy, circular rash or discolored patches anywhere on the body.
  • Rosacea. Skin condition that includes redness, flushing, red lines or patterns or small, red bumps on the face.
  • Shingles. Painful red blisters or crusts usually located on the side of the body.
  • Skin irritation (contact dermatitis). Itchy, red rash caused by contact with an irritant such as poison ivy, other plants or chemicals.
  • Unknown or other skin condition. Symptoms affecting the skin or nails
• Stomach problems
  • Heartburn or acid reflux (GERD – Gastroesophageal reflux disease). Burning pain between the stomach and throat often leaving a bitter taste in the mouth.
• Women’s health
  • Female bladder infection (urinary tract infection). Pain, burning or feeling of having to urinate more often.
  • Vaginal yeast infection. Itchiness, burning and redness with thick, white discharge in the vaginal

Anyone over 18 can create an account. You can also add adult dependents and minor children to your account. visits for minor children must be completed by a parent.

You can complete an online visit at any time. Our providers will respond Monday through Friday 8:00am - 8:00pm, Saturday through Sunday 8:00am - 4:00pm.

You can expect a response within about one hour during our operating hours.

Each visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.

Once you've answered all the interview questions, a licensed, board-certified Prevea Health provider (physician (MD), nurse practitioner (NP), or physician assistant (PA)) will review your symptoms, make a diagnosis, and develop your treatment plan.

We do our best to treat you online, but not every condition can be treated via Prevea Virtual Care. If your health concern cannot be addressed through Prevea Virtual Care, you may be directed to a clinic for care. If this is the case, you will not be charged for your visit.

Prevea Virtual Care providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. Prevea Virtual Care is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

If a prescription is clinically appropriate it will be sent to your preferred pharmacy, as indicated during your e-check in process.

Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling Prevea Virtual Care support at (920) 770-2866.

Online interview are $35 - like an insurance co-pay. You can pay with a credit card or a health savings account (HSA) card. Depending on your employer or insurance, Prevea Virtual Care may be provided at a reduced rate. Check with your employer to see if you qualify.

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

Medicare patients are welcome to use Prevea Virtual Care; however, your visit is not currently reimbursable.

All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

If you are a Prevea Health patient, your visit records will be saved as part of your medical record. If you want to share your records with a physician outside of Prevea Health, you can print or email your records. Or call (920) 770-2866 to have us send a copy of your Prevea Virtual Care records to your provider.

Prevea Virtual Care requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Chrome, Edge, Safari, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.

You can access Prevea Virtual Care from any web-enabled device – smartphone, tablet, laptop, or desktop.