Patient Services

Appointments

It's easy for you to see a doctor at a time that's convenient for you. You can make appointments 24-hours a day. Whether you need routine, non-urgent or follow-up care, someone is always available to help you. Call (920) 496-4700 or toll-free (888) 277-3832.

Scheduling Appointments Online

If you are registered with Prevea's secure online resource, MyPrevea, you can now schedule or change an appointmet from any computer at any time. Learn More >

Same Day Appointments

Same-day and next-day times are often available. Simply request one when you call.

Extended and Weekend Hours

Many of our Family Practice, Pediatrics, and Internal Medicine providers offer night and weekend hours. Call (920) 496-4700 for specific details.

Prevea On-Call

Our phones are answered 24-hours a day, seven days a week. If you're not sure whether you need to see a doctor right away, the Prevea Health on-call operator will direct you to someone who can help. 

Call 920-496-4700 or toll-free 888-277-3832 and request Prevea On-Call. In an emergency situation, dial 911 or go to the nearest hospital emergency room.  

Urgent Care

Just walk right in. At Prevea Urgent Care, no appointment or referral is necessary. You do not need to be a PRevea patient. All ages, including infants, are welcome. And at Prevea Urgent Care, a board certified physician is always on-site to ensure the highest quality of care. Learn More >

Hours

Open 365 days a year

Monday - Friday 9 a.m. to 8 p.m

Saturday, Sunday and Holidays 8 a.m. to 5 p.m.

Location

*Call 911 or get to the nearest hospital emergency room if you're experiencing chest pain, loss of consciousness, poisoning, seizures, severe burns, severe pain, shortness of breath, sudden paralysis or slurred speech, or a suspected overdose of medication.

FirstCare

FirstCare provides 24-hour-care for patients experiencing a non-emergency injury or illness. No appointment is necessary. Simply walk in. FirstCare is located in the emergency departments at St. Mary's Hospital Medical Center and St. Vincent Hospital.

Insurance Information

New Patients, New Coverage, or Changes in Coverage
Before your first appointment, we will ask you to complete an insurance form and provide proof of insurance. During future appointments, we will confirm that your insurance coverage remains unchanged.

If you know that your coverage changed, please allow time before the appointment to update your records. We submit claims to insurance carriers daily. Please alert us of any changes prior to your appointment to avoid incorrect billing.

We file your insurance claims as a courtesy. Ultimately, you will need to pay for items, tests and services not covered by insurance. Please contact your insurance carrier directly to resolve coverage issues.

Benefit or Claim Questions
If you have a benefit, coverage or claim question, contact your employer's benefits office, health insurance carrier or claims administrator.

For Prevea Health Network (PPO) questions, visit the Prevea Health Network Web site at http://www.preveappo.com, call 920-272-1100 or 866-640-7444, or click here to email PHN.

Medicare and Medicaid Questions
Prevea Health accepts Medicare and Wisconsin Medicaid. Learn More >

If your over age 65 and would like to limit the out-of-pocket costs related to these programs, call 888-711-1444 to learn about Prevea 65Plus.

Contact Us

For more information, call 920-496-4700 or toll-free 888-277-3832, or click here to send us an email.