AlertFor the health of our community and patients, we are providing COVID-19 testing at no cost for those exhibiting symptoms of the virus or for those who have been exposed to someone with COVID-19. For more information and to schedule a test, please visit www.myprevea.com to schedule a lab test. Información en Español sobre Corona Virus (COVID-19)

Prevea Health

Renewing your prescription

 
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When it's time to refill or renew your prescription medication, there are a few easy tips that can make the process smoother for you, your pharmacist and your primary care provider. Keeping these tips in mind will ensure you have your medication when you need it. 
  • MyPrevea allows you to request a prescription refill online at any time. Patients who use MyPrevea can request prescription refills and appointments, review their medical history and test results, and send secure messages to their provider's office from the comfort of their own home.
  • Call the clinic about renewing your prescription, but please be sure to do so at least 48 hours before you will need the new medication. This allows your provider the time to review your medication and medical history, contact the pharmacy and notify you if any follow-up, such as an appointment, is needed. 
  • Call the pharmacy before you contact the health center to save time when it comes to refilling your prescription. Every time a prescription is sent to the pharmacy, there is a new number assigned. This is true even for refills, so if the pharmacy doesn't recognize the prescription number, ask them to check if there is one reserved under your name instead. Often, your provider will reserve refills at the pharmacy even if your prescription bottle does not indicate any refills.
  • Controlled medications such as narcotics and those used to treat disorders like ADD need to be picked up at the health center and signed for. You may be able to send someone to pick up your medication for you, but all clinics will now check photo identification for controlled medications. If your prescription needs to be mailed, please discuss your needs with your provider's office.
Always take all medications as directed. In some cases, we may be unable to renew a prescription until you schedule an appointment with your provider. Please contact your provider's office with any additional questions or concerns about refilling or renewing your prescriptions. 
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