Renewing Your Prescription

When it's time to refill or renew your prescription medication, there are a few easy tips that can make the process smoother for you, your pharmacist and your primary care provider. Keeping these tips in mind can ensure that you'll have your medication when you need it every time.
  • Every time a prescription is sent to the pharmacy, there is a new number assigned to it. This is true even for refills, so if the pharmacy doesn't recognize the prescription number, ask them to check if there is one reserved under your name instead. Often, your provider will reserve refills at the pharmacy even if your prescription bottle does not indicate any refills. Calling the pharmacy before you contact the clinic can save you a lot of time when it comes to refilling your prescription.
  • If you need to call the clinic about renewing your prescription, please be sure to do so at least 48 hours before you will need the new medication. This allows your provider time to review your medication and medical history, contact the pharmacy and notify you if any follow-up, such as an appointment, is needed.
  • You can also request a prescription refill online at anytime using MyPrevea. Patients who use MyPrevea can request prescription refills and appointments, review their medical history and test results, and send secure messages to their provider's office from any computer at any time.
  • Controlled medications such as narcotics and those used to treat disorders like ADD need to be picked up at clinic and signed for. You may be able to send someone to pick up your medication for you, but all clinics will now check photo identification for controlled medications. If your prescription needs to be mailed, please discuss this directly with your provider's office.
Always take all medications as directed. In some cases, we may be unable to renew a prescription until you schedule an appointment with your provider. Please contact your primary care provider's office with any additional questions or concerns about refilling or renewing your prescriptions.