More information on different types of billing and frequently asked questions about billing services

Pay a bill

You can pay your bill online through MyPrevea. Log in to pay your bill or click on pay as guest. If you are not a registered MyPrevea user, you can request access on  

Billing questions

  • Call Patient Accounts at (920) 496-4775 or (888) 477-3832. Send us a message through MyPrevea or Chat with us in the bottom right hand of your screen. 
  • Business office hours: 8 a.m. to 4:30 p.m., Monday - Friday

Prevea Health billing statements include account information for all family members who have used Prevea services. Once a patient turns 18, we will automatically establish an account in that person’s name. If a young adult is attending school, billing statements can be sent to the parent’s address or patient’s address. In cases of divorce, the parent with whom the minor children live will be considered the responsible party. He/she will receive all billing statements and correspondence from Prevea Health.

Patient statements

At Prevea Health, all accounts are payable within 30 days after you receive your first statement. Credit is extended as a courtesy, and arrangements will be based on demonstrated needs. Payments keep your account current only when arrangements have been made. Please call Patient Accounts at (920) 496-4775. To set up payment arrangements or set up your arrangements on MyPrevea, send us a message through MyPrevea or Chat with us in the bottom right hand of your screen. See We Care Patient Payment Program for extended payment plans. 

As a result of costs associated with sending statements, Prevea Health does not send statements to patients for balances under $10. Billing statements are suppressed until the patient’s balance becomes $10 or more in patient responsibility. As a result, you may receive a statement long after your last appointment or may be asked to pay small balances when presenting for an appointment without having received a statement. Patients should remit small balances owed to Prevea Health upon receipt of their explanation of benefits from their insurance.


If your insurance plan requires a co-payment, you will be asked to pay that amount when you register for your appointment. Please check with your insurance company to determine the amount of your co-payment and be prepared to pay at the time of service. Cash, check, debit or credit card can be used to satisfy the co-payments required by your insurance company.


If you do not have insurance, you are required to pay for your services at the time of your appointment. For office visits, you will be required to pay a minimum of $150 at the time of each visit. If your office visit involves any X-ray services (including mammograms), you will be required to pay a minimum of $225 at the time of each visit. In either case, you will be billed for any differences remaining, and all balances are due within 30 days after you receive your first statement.

For elective surgeries, you will be required to pay a minimum of 40% of the total cost before we will schedule the surgery. Any required prepayment must be received at least 15 days prior to the service. Depending on the form of payment used, the prepayment must clear before we will schedule your surgery.

If you need surgery immediately, you may pay in full before the procedure or within 15 days of the surgery. If you cannot pay within 15 days of your surgery, you will need to contact Patient Accounts at (920) 496-4775 or (888) 477-3832, to arrange for payment.

We care patient payment program

Affordable Extended Payment Plans

Need more time to repay your medical expenses? Prevea Health has partnered with Medfinancial to make your out-of-pocket costs more affordable through their patient centric payment plans!

All Prevea patients who need longer to pay their owed out-of-pocket costs will automatically qualify to benefit from our partnership with Medfinancial to repay their balance over time, in some instances up to three years!

Benefits to our patients:

  • Automatic qualification
  • No credit checks or credit reporting
  • No hidden fees or penalties
  • Add-on balances to your account with a quick phone call
  • Flexible payment options that best fit your needs

For more information about Medfinancial, our partnership and your benefits please call (920) 496-4775 or (888) 477-3832.

Good Faith Estimate

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

If you do not have insurance or are not using insurance, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call (888) 277-3832. To request your estimate, visit and click “price estimates.”


Unless otherwise requested, any overpayments will not be refunded until all insurance balances have been processed and paid.

Non-Sufficient Funds

You will receive a charge for all checks returned to us by our bank.