Attendance policy
In order to ensure the best care for patients and a smooth clinic operation, Prevea takes attendance at appointments seriously. Because of this, Prevea has established policies on attendance at appointments.
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Late arrivals
Reminders sent to patients prior to their appointment date include the information that patients should arrive 15 to 20 minutes before their scheduled appointment time. If a patient arrives and checks in more than 10 minutes after the scheduled appointment time, it is at the discretion of the department to see if they have the time to see the patient that day. Additionally, the late arrival is documented by staff and a letter will be mailed to the patient explaining the importance of attendance at appointments.
If a patient has three or more late arrivals in a 12-month period, the provider may choose to no longer treat the patient. The affected patient could still see other providers within the same department.
Late Cancellations
If a patient has three or more late cancellations within a 12-month period, the provider may choose to no longer treat the patient. The affected patient could still see other providers within the same department.