Text notifications

Text notification program

Our text number is changing on Feb. 28, 2024.

Never miss a text notification about appointments, MyPrevea and MyHSHS accounts, prescription refills, payments due and more. Text START to 52186 now for these important updates and reminders.

Why is the number I get text alerts from changing?

We are updating our system to better serve you. If you have been receiving text message alerts from Prevea Health, the number you receive the text from is changing. You must resubscribe to text messaging to continue to receive text message updates.

What do I need to do if I want to continue to receive text messages from Prevea?

Text START to 52186 to begin or continue receiving text messages. You can also control your communication preferences from your MyPrevea or MyHSHS account, including your opt-in status and desired updates.

If I opt-in to text alerts by texting Start to 52186, will I also receive text alerts for children or proxy accounts that I have access to through my MyPrevea account?

You will receive text alerts for those accounts if your mobile number is listed in the mobile field in those account settings. You can view or update these settings by switching to the proxy account and then choosing Personal Information located in the drop down menu.

What if I no longer want to receive these text alerts?

To opt-out of text messages, you can text STOP to 52186 at any time or change your status via communication preferences within your MyPrevea or MyHSHS account. You can also call (866) 312-5023 for customer support regarding your communication preferences.

How to enroll in text alerts:

You can enable text messaging services from the MyPrevea or MyHSHS home page, by logging in to your account and clicking the Enable button on the informational banner.

1. Click on Your Menu on the top left and select Communication Preferences to verify that notifications are toggled on for your preferred method(s) of contact (email, text phone or mail).

2. To review which notifications will be delivered via a specific method of contact, expand the communication concept type(s) grouped under Details section of this screen.

For example: Appointments, Messages, Health and Billing are each their own communication preference. You can decide which method of contact is used for each communication you desire to receive.

3. With the communication type expanded, select Advanced Settings to review and update how you receive specific notifications within the grouped concept type. When finished, select Save changes.

For example, within the expanded Appointments section, you can choose to receive after visit summaries by either email, text or both. You can also choose to receive appointment confirmations via email, text, phone or all three. If you only want to receive a certain communication via one communication method, make sure your preferred method is the only one toggled on.

How to un-enroll via text

Text STOP to 52186.

Text messages related to your relationship with Hospital Sisters Health System on its own behalf and behalf of all its affiliate hospitals and entities, including updates related to your visits, MyChart account, one-time passcode, billing notifications, and care management will be sent to phone number above. Message and data rates may apply. Message frequency may vary. For help text HELP and text STOP to opt out of notifications from a specific short code.

Please review terms and condition below:

Terms and conditions

Have questions or would like to activate your MyPrevea or MyHSHS account? Call (866) 312-5023 or email myhealthrecordhelp@hshs.org.