Prepare for your appointment
After your appointment is scheduled, there are a few things you can do to prepare for your appointment. This includes things you can do ahead of time and knowing what to expect when you arrive at the health center.
Transfer your medical records
If you are new to Prevea and have visited another health care system in the past, your medical records are accessible by our health care professionals. You can have your medical records transferred to us prior to your appointment. Steps to transfer your records to Prevea are available here.
Prepare any questions
If you are seeing a physician or provider to discuss a specific health concern, you may find it helpful to write down any questions you have ahead of time. You can bring your questions and a notebook to your appointment to take notes on what you discuss.
Review pre-appointment instructions
In some circumstances, your physician or provider may provide some instructions for you to follow before your appointment. This may include fasting before you have a lab test or imaging done. These instructions will be communicated to you via phone call or via MyPrevea. Be sure to review and follow these instructions.
Pre-check in for your appointment
If you use MyPrevea, you can check in online before you arrive for your appointment, making check-in at the health center faster and smoother. Visit MyPrevea and follow the prompts to e-check in for your upcoming appointment. Be prepared to answer questions about your medical history, provide insurance information and more. While verifying this information online can save time at your appointment, you will still need to stop at the front desk when you arrive at the health center so they can let your physician or provider know you’ve arrived for your appointment.
Review your insurance coverage
Arriving for your appointment
Please plan to arrive at the health center for your appointment by the check-in time, which is generally 15 minutes prior to the time of your appointment, to complete or update the necessary registration paperwork. Details about your appointment and check-in time are available in MyPrevea.
If you use MyPrevea, you will see an option to check in online. This can save time at your appointment by allowing you to verify your information online. However, even if you check in online, you will still need to stop at the front desk when you arrive at the health center so they can let your physician or provider know you’ve arrived for your appointment.
In addition to basic information such as birth date, address, phone number and email address, you will be asked to provide:
- Current medications
- Immunization records
- Insurance card or coverage information
- Photo ID
- Employment information
- Emergency contact name and phone number
- Name of the person responsible for your billing account
- Co-pay if required by your insurance company
- Required amounts owed as a result of your account status
If you have previously registered at Prevea Health, your account information will be available when you visit any physician or provider at any Prevea Health Center. This saves time and ensures accuracy. At each appointment, our staff will verify that your personal and insurance information is correct. If you have any changes, please allow extra time before your appointment to update this information. For your convenience, you can update information such as phone and address by logging on to MyPrevea. If you are not currently enrolled in MyPrevea, ask your health care provider for a password or request a code online.
Who you will see at your appointment
When you arrive at your appointment, you will be greeted by a receptionist, also known as a patient services representative, at the front desk. They will help you get checked in by verifying your information and helping you with any forms you need to fill out.
After you check in, you will wait in either a waiting area or in an exam room. If you are in a waiting area, a nurse, medical assistant or lab technician (depending on your appointment type) will then call your name when they are ready for you. They will show you to the room where your exam or service will take place. This may include a stop at a scale to gather your height and weight.
Depending on your appointment type, prior to seeing the physician or provider, you may see a laboratory technician for a lab test. This could include taking a blood or urine sample. These tests gather information about your health to help your physician or provider make the best recommendations for you.
You may also see an imaging technician, such an X-ray or ultrasound technician. This type of imaging may be requested by your doctor or provider if you are seeking care for certain aches, pains or concerns. Your provider may want to see these images prior to meeting with you.
Types of physicians and providers
What you will discuss at your appointment
At your appointment, your provider will discuss what prompted you to schedule an appointment, your medical history and what your treatment options or next steps may be.
- If you are being seen for a physical, you can learn more about that here.
- If you are being seen for an orthopedic appointment, you can learn more about that here.
- If you are being seen for a prenatal appointment, you can learn more about that here.
Follow up after your appointment
After your appointment, there may be a few steps you should take or things you may need to follow up on.