Lakeland Wellness Center

Lakeland Wellness Center
Brotz Hall, LL21
(920) 565-1034

Hours
Monday: 8 a.m to 5 p.m.
Tuesday: 8 a.m to 5 p.m.
Wednesday: 8 a.m to 5 p.m.
Thursday: 8 a.m to 5 p.m.
Friday: 8 a.m to 5 p.m.

Open year round, closed holidays
Summer has limited hours and services

In the event of an EMERGENCY, call 911.
Wellness Center FAQ's
Where to go when the center is closed

COVID-19 Resources

Influenza - Monthly Spotlight

The Lakeland Wellness Center is available to all Lakeland University enrolled students.

Cost

Medical services and wellness exams are free
Prevea Virtual Care for $35
Prevea Urgent Care visit is $75
If labs/screenings/testing, immunizations, medications or pathology services are required, you will be billed directly to your medical plan or pay at time of service with credit/debit/HSA card or check.

Medical Services

FREE medical evaluation of:
- Cough
- Ear pain
- Eye redness/drainage
- Fatigue
- Genital discharge
- Minor injuries
- Rashes
- Sinus problems
- Skin infections
- Sore throat
- Urinary symptoms

Wellness services
- Physical exams, free
- Women’s health exams, free
- Screening of sexually transmitted infections (STI)
- TB skin screening and testing

Lab services, such as, but not limited to:
- Chlamydia and gonorrhea
- HIV
- Phlebotomy
- Rapid mono
- Rapid strep
- Urinalysis
- Urine pregnancy

Medications
- Antibiotics
- Depo-Provera^®
- Oral contraceptives

Procedures, such as, but not limited to:
- Ear irrigation
- Simple laceration repair
- Suture removal
- Wart treatment

Immunizations

Other services available:
- Available for supportive evaluation and management of various chronic conditions in conjunction with your primary care provider.
- MyPrevea, free
- Prevea Care After Hours, free
- Prevea Virtual Care, $35
- Prevea Urgent Care, $75 (at Prevea Health Centers only)

Meet your providers

Call (920) 565-1034 to schedule an appointment.

Rhonda Zimmermann, APNP
Family Medicine Nurse Practitioner
Schedule an office visit

Kristine Cvetan, RN
Registered Nurse
Schedule an office visit

Sheila Simons, MA
Medical Assistant
Schedule an office visit

Enrollment eligibility

Students are eligible for counseling and medical services if they are an enrolled Lakeland University student. Specific criteria is as follows:

Eligible students

Current students: students who are enrolled in the current term AND have paid segregated fees for the current term.
Summer term students: term is a summer term AND the student was enrolled in the prior spring term AND the student paid segregated fees for the prior spring term AND the student is enrolled in the next fall term.
International students: student is an international student AND their admit term is greater than or equal to the current term AND the application is registered.

Ineligible students

Withdrawal students: students who have a withdraw date greater than or equal to the Term begin date (students who withdrew from the current term).

Future students who are enrolled in a term that is greater than the current term AND are not enrolled in the current term AND were not enrolled in the prior term will have web access only.

MyPrevea

MyPrevea provides secure, convenient and efficient access to your health care information through a web-based browser or mobile app to:

Refill and track prescriptions
View lab and test results
Message your health care provider
Request or schedule an appointment with certain providers

Access MyPrevea by going to MyPrevea.com. To further enhance your MyPrevea experience, download the MyPrevea app at Google Play or the App Store. To sign up for MyPrevea, visit the health and wellness center or go to MyPrevea.com and "Request Access".

Prevea Care After Hours

Prevea Care After Hours offers a convenient way for Prevea patients to seek the medical advice they need whether it be an injury, illness or medical question. The service is FREE and available 24-hours a day. Prevea Care After Hours is staffed by our experienced medical team to ensure the continued care of our patients. Call (920) 496-4700 or toll-free (888) 277-3832. In case of an emergency, dial 911 for immediate medical assistance.

Prevea Virtual Care

Prevea Virtual Care is an easy way to be diagnosed and treated for common conditions. With Prevea Virtual Care, you can get care on your schedule for most common conditions. No appointment needed. You'll receive quality care from a trusted Prevea Virtual Care provider for only $35. Online visits are available for all enrolled Lakeland University students.

How it works

Prevea Virtual Care is available to patients age 2 to 75 years.*
Go to prevea.com/virtualcare and log in from any web-enabled device, anytime, anywhere.
Complete an online interview questionnaire (most take just 15 minutes). Select the ‘Lakeland University’ option.
You will receive a diagnosis and treatment plan within an hour.**

* Services provided are dependent upon age of the patient and condition being treated.
** Diagnosis and treatment plan within an hour during Urgent Care hours, 8 a.m. to 8 p.m., Monday through Friday, and weekends and holidays, 8 a.m. to 4 p.m. Visit questionnaires submitted after Urgent Care hours will be responded to by 9 a.m. the following day. If a diagnosis and treatment plan cannot be provided, you will not be charged for the virtual visit. All diagnosis and treatment plans are entered into your Prevea electronic medical records.

Conditions we treat:

Common female infections
Eye, ear and mouth problems
Injuries, pain and minor burns
Insect bites and head lice
Medication to prevent an illness or infection
Coughs and colds, sinus symptoms, sore throat and allergies
Sexually transmitted diseases
Skin and nail problems
Stomach or digestive health problems

Enhanced convenience features Based on patient symptoms, the medical provider may determine a need for: Online chatting:Some visits may be enhanced with a chat function which allows the provider to ask clarifying questions based on the patient's questionnaire. Lab appointment:In some cases, the provider may prescribe a lab test to the patient, known as a ZipTicket™. The patient then goes to a Prevea Urgent Care for a lab test. No appointment needed. Appointment scheduling assistance:If an appointment with a provider is needed, the patient may request to receive a call from us for assistance with scheduling an appointment.
Learn more about Prevea Virtual Care here.

Prevea Urgent Care

Prevea Urgent Care is an affordable health care option for only $75 per visit. This offering is available for all enrolled Lakeland University students.

Prevea Urgent Care services can address:

Cold and flu symptoms
Ear aches
Cuts without profuse bleeding but that require stitches
Urinary tract infections
Rashes and burns
Severe sore throat and cough
Minor infections including strep and mononucleosis

Other testing available:

Urine (including for pregnancy)
Blood sugar

Skip the wait with Save My Spot You have the option to just walk-in or to save your spot with Save My Spot, Prevea’s online urgent care reservation. Save My Spot does just what its name suggests – it allows you to reserve an appointment at the Prevea Urgent Care of your choice from any web-enabled device. For a listing of all Prevea Urgent Care locations, to save your spot or to view wait times, click here.

FAQs

Q: Do I need to identify myself when entering the Lakeland Wellness Center?
A: Yes. Upon entering the Lakeland Wellness Center, you will be asked to show your student ID.

Q. Do I need to identify myself when entering Prevea Urgent Care?
A. Yes. Upon entering Prevea Urgent Care, you need to show the front check-in desk your student ID.

Q. Will my parents know when and why I visited the Lakeland Wellness Center or Prevea Urgent Care?
A: Parents will only know of services provided if the services are billed to insurance and the student is on the parent’s insurance policy. Any services provided at no cost or paid at time of service will not be submitted to insurance.

Q. Can I bring a lab order from another provider to the Lakeland Wellness Center?
A. Yes, lab orders from other medical systems or physicians can be brought to the Lakeland Wellness Center for processing.

Q. How will my primary care doctor (regular doctor) receive test and lab results performed at the Lakeland Wellness Center?
A. If you are a Prevea patient, your medical records will automatically be available to your provider through EPIC, the electronic medical record. Many local health systems now use EPIC. There is a function in EPIC known as “Care Everywhere” that, with your permission, will allow other providers to access your medical record within other health systems that use EPIC. Otherwise, records can be faxed to your provider via confidential fax lines.

Q. Can I still use the Lakeland Wellness Center if my doctor is not with Prevea Health?
A. Yes. The providers at the Lakeland Wellness Center will communicate, upon request, about all services including lab work to your primary care provider. If additional follow up is needed, Prevea will refer you to your system of choice.

Q. How will medical information be shared if I am already a Prevea Health patient?
A. Prevea’s electronic medical record at the Lakeland Wellness Center is the same electronic medical record utilized within Prevea Health. Any service provided by the providers will automatically be communicated to your primary care provider through the electronic medical record.

Q. What if I need a service that the Lakeland Wellness Center doesn’t provide?
A. You may be referred to another provider for services; as a result, that provider’s care will be charged to your insurance.

Q. Will Lakeland University know if I visit the Lakeland Wellness Center?
A. No, your health care information is protected under the federal HIPAA patient privacy rules and standards.

Q. Does Lakeland University have access to my records because they are sponsoring the Lakeland Wellness Center?
A. No. Lakeland University does not have access to your medical records. The Lakeland Wellness Center is operated by Prevea Health employees and is in full regulatory compliance with HIPAA.

Q. Since this is a sponsored wellness center on campus, do I need to carry additional medical insurance?
A. Yes. You still need insurance because the Lakeland University Wellness Center covers a limited number of services. You still need insurance for medical procedures not available at the Lakeland Wellness Center, such as X-rays or catastrophic events.