« Patients & Caregivers

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Prevea Health has several options available to get you and your family the care you need, when you need it.

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Check insurance

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Know your healthcare costs

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Prepare for your appointment

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Follow up after your appointment

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Pay for your visit

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After confirming that Prevea is in your health insurance network, the next step is getting the care you need. We’ll help you navigate your options so you can confidently choose what works best for you.

If you are new to Prevea Health, need help transferring your care or are looking for a doctor, let one of our patient advocates help. Call (920) 272-3540 or schedule an appointment online to talk with a patient advocate.

If this is a medical emergency, please dial 911 immediately.

Digital care and phone options

  • Prevea Health and our HSHS hospital partners offer a secure online patient portal called MyChart. If you’ve seen a Prevea or HSHS physician or provider, you can message them through their versions of MyChart - called MyPrevea and MyHSHS. MyPrevea and MyHSHS both have a website and a mobile app. If you don’t have an account, you can sign up for free at myprevea.com or mychartportal.org/myhshs  or by downloading the apps on any mobile device. 
  • In addition to messaging your doctor, MyPrevea and MyHSHS give you 24-hour access to your personal health information from a computer or mobile device. MyPrevea and MyHSHS have safeguards in place so your health information is private, secure and protected, including a secure connection and encrypted, password-protected logon. 
  • For more information, including a complete list of features, visit MyPrevea or MyHSHS.
As a Prevea patient, you can call Prevea’s 24/7 nurse line at (888) 277-3832 to seek medical advice anytime. Whether it’s about an injury, illness or medical question for yourself or someone in your family, you’ll talk to a registered nurse anytime, day or night, at no charge. Call today to get started.
  • Prevea Virtual Care uses an online platform that makes it simple to get care anytime. No appointment is needed, there are no waiting rooms and it’s accessible 24/7 from any web-enabled device.
  • You’ll receive quality care from a trusted Prevea Virtual Care physician or provider for $35. Most visits take just 15 minutes. Learn more or start a virtual visit.
If you’re already established with a doctor and you can’t make it to one of our health centers, some of our medical specialties offer phone or video appointments. It’s best to call your physician or provider to find out what options are available for you.

Walk-in care

Injuries, pain and illness don't always occur when is most convenient. If you need immediate medical attention, you can go to any hospital emergency department 24/7 or walk into an open urgent care location for care. You do not need to schedule an appointment ahead of time to see a doctor in urgent or emergency situations.. 

Never forego or delay seeking any type of emergency medical care. First responders and emergency medical experts are always ready to care for you, 24 hours a day, 7 days a week. Call 911 or go directly to your nearest hospital emergency department in the case of a medical emergency, such as severe bleeding that won’t stop; choking; trouble breathing or talking; fainting or loss of consciousness; arm, chest or jaw pain; etc. 

For less emergent concerns that still require immediate medical attention, such as minor cuts, injuries, sprains or fractures; diarrhea and vomiting; fever, flu, colds; sinus, ear or eye infections; etc., Prevea has walk-in urgent care clinics available during the week and on weekends. Prevea Urgent Care is available for every member of your family – including infants. Click here for a list of urgent care services, locations and hours.

Choosing between going to the ER or urgent care, or using Prevea’s virtual care, can be a substantial cost difference. Click here to download our guide to getting the right care, at the right time, with the shortest wait, at the lowest cost.

Scheduling an appointment

If you know what specialty or provider you need to schedule with but don’t know what phone number  to call, call Prevea's main phone line at (920) 496-4700 or (888) 277-3832. Our knowledgeable staff will get you to the right department.
We’re dedicated to providing scheduling options that work for you, when you need it. Whether our office is closed or you prefer to schedule online, you can schedule an appointment with many of our providers online.

Finding a provider

Unless you are seeking urgent care at one of our health centers or emergency care at one of our partner hospitals, you have the option of choosing which doctor you’d like to see, based on your health care needs and where you would like to receive care. If you don’t want to choose a doctor, we can choose one for you.  

When you’re looking for a doctor for yourself or a loved one, it can feel overwhelming. There are many options and it's important to feel comfortable and confident with your doctor. If you aren’t sure what type of medical provider or doctor you need, you can: 

Doctors and providers come with various titles and credentials, or letters, listed after their names. For example, MD or DO. These credentials indicate the type of degree, schooling, training and licensing they’ve completed to become a doctor or medical provider.  
  • Physicians, psychiatrists and surgeons make up a variety of different medical specialties – some care for your entire body or people of specific ages, while others specialize in specific parts of your body. They are licensed as a medical doctor (MD), doctor of osteopathy (DO) or doctor of podiatric medicine (DPM). Learn more.  
  • Advanced practice providers (APP) are licensed as either physician assistants (PA-C) or advanced practice nurse practitioners (APNP). These providers also make up a variety of different medical specialties. Learn more.
  • Certified nurse-midwives (CNM) are licensed providers who specialize in women’s care. Learn more.
  • Sports medicine and family medicine physicians are trained in both family medicine or internal medicine and non-operative medical fields like orthopedics and sports medicine. Learn more.
  • Family medicine residency physicians are doctors who have completed their medical degree (MD or DO) and are now training the full-spectrum of family medicine under the guidance of experience faculty and preceptor physicians. They work together on your care. Learn more.
  • Audiologists are doctors of audiology (AuD) who specialize in hearing care.
  • Optometrists are Doctors of Optometry (OD) who specialize in eye care.
  • Chiropractors are Doctors of Chiropractic (DC) who specialize in spine care.
  • In addition to psychiatrists, there are many types of mental health providers. Advanced practice providers can specialize in mental health, along with psychologists and counselors or therapists. Doctors of Philosophy in Clinical Psychology are licensed as psychologists (PsyD or PhD). Counselors, or therapists, can include Advanced Practice Social Workers (APSW), Licensed Marriage and Family Therapists (LMFT), Licensed Professional Counselors (LPC), Licensed Clinical Social Workers (LCSW) or Substance Abuse Counselors (SAC or CSAC). Learn more. 
  • Physical therapists (DPT, PT, PTA), occupational therapists (OT, OTA) and speech and language therapists (SLP) specialize in helping individuals avoid surgery, prepare for and recover from surgery, relieve pain and manage various chronic conditions. Learn more about physical therapy, occupational therapy or speech and language therapy.

We are committed to providing you the information you need at your fingertips to make informed decisions about your health care, and about the physicians and other providers who walk the care journey with you. As part of that commitment, we post our providers’ patient satisfaction ratings online. For more information on what these ratings and reviews mean, click here.

Routine and specialty care 

It’s recommended to have a primary care provider (PCP) regardless of your age. For routine physicals and health screenings, unexpected illnesses or new aches or pains, primary care providers are your go-to medical providers. They include pediatricians, family medicine and internal medicine providers. Children can establish with a pediatrician or family medicine provider for their PCP while adults can establish with a family medicine or internal medicine provider. Finding a PCP and scheduling is easy.

Depending on your medical needs, your doctor may suggest you see a specialist who has advanced training in a specific area of medical care. Sometimes a referral is required by insurance companies to see a specialist. If your doctor determines you need a specialist, and your insurance company requires a referral, your doctor will provide you with a referral. You may also decide for yourself if you would like to see a specialist and want to schedule an appointment directly with someone. It’s always recommended to message your doctor and check with your insurance to confirm whether you need a referral to see a specialist.

Preventive care plays a key role in staying healthy. That includes scheduling routine physicals with your primary care provider (PCP) as well as following recommendations for health screenings, even if you’re feeling okay. Here's a list of preventive screenings and guidelines to follow when determining what appointments are due when for men and women.

Prepare for your appointment

Be ready for your appointment by knowing who you will see and plan for what you want to discuss with your physician or provider.

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